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Patent-pending communication infrastructure

Meaningful conversations. Visible relationships. Measurable outcomes.

wowment lets professionals and volunteers stay connected one-to-one with the people they support — through WhatsApp, without ever exchanging personal contact details. Every conversation is held securely within your organisation, giving full safeguarding oversight, AI-assisted monitoring, and real-time data on the relationships that drive outcomes.

Engagement
30%82%
Engagement uplift after replacing forms and personal phones with wowment in a DfE-funded mentoring programme.
Conversations
33,000+
Real interactions logged, safeguarded and turned into evidence — not lost on personal phones.
Funding
£2m
Independent funding secured by services using wowment to evidence relationship-led practice.
UK GDPR compliant Full audit trail No personal numbers shared
The problem

Relationships that should be happening, aren't.
And the ones that are, you can't see.

Every service that depends on human connection — mentoring, care, housing, probation, social prescribing — runs on the same broken stack: personal WhatsApp, personal phones, no oversight. It's where the work actually happens, and where the risk actually lives.

The most important conversation in the case file… is on a personal phone.

The mentor is doing exactly what good practice asks of them — meeting the person where they are. But when the relationship lives outside the organisation, three things break at once:

  • No safeguarding oversight
  • No evidence of what worked
  • No continuity if staff leave
  • No data for commissioners
The infrastructure

Three jobs your existing tools can't do.

wowment isn't a case management system, a chat app, or a survey tool. It's the missing layer underneath all of them — purpose-built for the moments human services rely on most.

Engagement

Reach people through the channel they already use, every day. WhatsApp adoption beats apps, portals, and email — and wowment makes it safe to use professionally for the first time.

Meets people where they are

Safeguarding

AI-assisted monitoring flags risk, escalation and disclosure in real time. Every message is held inside your organisation, not on a personal phone — full audit trail, full accountability.

Protects everyone involved

Evidence

Natural conversations become structured outcomes data — without surveys, forms, or asking people to repeat themselves. Relationship health you can show a commissioner.

Turns talk into proof
The intelligence layer

Built-in intelligence. Real-world impact.

Every conversation that flows through wowment is read by an active intelligence layer most communication tools simply don't have — and that commissioners don't realise is possible until they see it working. This is what changes the meeting.
01 · Relationship Intelligence

See every relationship at once. Know exactly where attention is needed.

wowment tracks every partnership in real time and surfaces what a coordinator could never see manually — which relationships are thriving, which have gone quiet, which are stalling early, and what the data suggests doing next.

A coordinator managing 50 relationships sees at a glance exactly where their attention is needed, with AI-generated next actions for each one. It flags disengagement before it becomes dropout.

This is the dashboard people see and immediately say “we've never had this before.”
02 · Safeguarding Intelligence

Catches safeguarding moments as they happen — not after.

The AI layer monitors every conversation for distress indicators, disclosures of harm, boundary concerns, and inappropriate contact — presenting each alert with full context so a trained team member can act quickly and proportionately.

It doesn't replace professional judgement. It makes sure nothing is missed.

In the Goal17 evidence base, 1 in 8 meetings involved a safeguarding or crisis moment — almost all caught in real time through this layer.
03 · Bespoke AI · Including Translation

Eliminates translation costs without eliminating the human relationship.

Beyond the core platform, wowment can be configured with bespoke AI capabilities for specific service needs. Currently in development with a local authority social care team: a translation layer that lets keyworkers communicate with families in their first language through the same WhatsApp channel.

Traditional translation services can run to tens of thousands of pounds annually for a single local authority. wowment removes the cost and the delay — the keyworker and the family stay in conversation, in real time.

wowment isn't a fixed product. It's configurable infrastructure — if your service has a problem AI can solve, we can build it inside the layer you already trust.
wowment.app / translate
Keyworker viewEnglish
Y
Yodit T.online
EN
Hi Yodit — just checking in. How is Sara doing this week?09:14
Hi Jess, she is well, thank you! She went to school today. Ask me if you have any questions.09:18
Great to hear. Shall I call later this afternoon?09:19
Parent viewTigrinya ትግ
JM
Jess M.online
ትግ
ሰላም ዮዲት — ሎሚ ስሊ ክራኣከኮ ልደሌ ለኸን እዩ። ሳራ ኣብ ሪስጃ ከምይ ኣላ።09:14
ሰላም ጀስ, ንሳራ ጵቡቁ ኣላ, የቀንየለይ! ለሚ ናብ ቤት ትምህርቲ ከይዳ። ሕቶ እንተሎዓ ኣለኪ ሕተተኒ።09:18
ብጭብቁ ኣሎነ። ድሕሪ ቀትሪ ክድውለልኪ ድልየት ኣሎኒዶ፥09:19
wowment's intelligence layer is continuously learning — every programme it runs makes the next one smarter.
For commissioners & funders

Data that drives change.
From conversations to commissioning decisions.

Most services can't see inside their own programmes. Surveys don't get filled in. Case notes arrive weeks late. Reports describe activity, not impact. wowment solves this at source — the evidence comes from the conversations themselves, not from anyone being asked to report on themselves.
A two-year report
Dept. for Education · Goal17

What works in care leaver mentoring

Built entirely from wowment data — tens of thousands of AI-analysed interactions across six local authorities.

Vol. 02 wowment.ai
What Works in Care Leaver Mentoring The two-year, DfE-backed report built entirely from wowment data.
01

Real-time programme data.

A live feed of relationship data — not end-of-quarter, not next month. Coordinators see what's thriving, what's gone quiet, and how much the young person is initiating contact.

In Goal17, 54% of messages were initiated by the young person — a signal no survey or case note ever surfaced.
02

Evidence that wins funding.

The two-year What Works in Care Leaver Mentoring report — DfE-backed, built entirely from wowment data — helped secure DfE re-commissioning at a moment most peer providers lost their contracts.

The difference between monitoring and intelligence: one tells you what happened. The other changes what happens next.
03

Continuous learning.

wowment captures every interaction — including the missed ones — so we can identify the behaviours that predict success or failure before they become outcomes.

Goal17 used wowment to pinpoint the early patterns that predict long-term engagement — and fed them straight back into mentor training and matching.

wowment doesn't just tell you what happened.
It tells you why — and what to do next time.

How it works

Five capabilities. One layer. Zero new apps to learn.

Staff use WhatsApp as they always have. The people they support use WhatsApp as they always have. wowment sits invisibly between, doing the work no app on the market does.
01

Contact-masked WhatsApp

Staff and the people they support message one-to-one through WhatsApp, without exchanging personal numbers — ever.
Numbers are routed through your organisation's wowment layer. If a staff member leaves, the conversation stays.
02

Real-time safeguarding intelligence

AI-assisted monitoring surfaces risk signals — escalation, disclosure, distress — to designated leads as they happen, not weeks later.
Configurable thresholds. Human-in-the-loop. Every flag is auditable; nothing is auto-actioned.
03

Relationship health dashboards

See which relationships are thriving, which are quiet, and which need attention — at the level of the individual, team, or whole service.
Live data on cadence, sentiment, response time and outcome signals — visible to managers, not just retrospective.
04

Structured data from conversation

Natural messages become evidence. Outcomes, themes and impact are extracted without anyone filling in a form.
Outputs map to your existing KPIs and commissioner frameworks — not the other way around.
05

Plugs into the systems you already run on

Outcomes, alerts and relationship data flow directly into your existing case management, CRM and commissioning dashboards — wowment doesn't ask anyone to learn another tool.
API + webhooks · CSV exports · pre-built connectors. Seamless staff continuity and resource planning are built in: when a worker moves on, the relationship and its history transfer cleanly.
Where it works

Built for every service where a relationship is the work.

Born inside a care leaver mentoring programme. Now infrastructure for any sector where professionals need to stay connected to vulnerable people — and the relationship itself is the outcome.
01 · Mentoring

Mentoring

Care leavers, youth justice, peer support, workplace mentoring — relationships made measurable.

02 · Social care

Social care

Keyworkers, family support and reunification work — held inside the local authority, not on private phones.

03 · Supported housing

Supported housing

Tenancy sustainment, floating support, complex needs — proactive contact with full safeguarding oversight.

04 · Probation & justice

Probation & justice

Through-the-gate, resettlement and IOM — keeping engagement alive after release without compromising staff safety.

05 · Social prescribing

Social prescribing

Link workers in primary care and ICBs — closing the loop between referral, relationship and outcome.

06 · Community health

Community health

Health coaches, peer support workers, long-term condition management — measurable relational care.

Case study · Goal17 Department for Education funding Six local authorities Care leaver mentoring

Built inside the programme that proved it works.

wowment was developed inside Goal17, a Department for Education-funded mentoring programme for care leavers running across six local authorities. Every capability you see here is the answer to a real safeguarding, evidence or engagement problem that programme had to solve to keep its young people safe — and to keep its funders convinced.

Engagement
30 → 82%
Engagement uplift after moving from forms and personal phones to wowment.
Retention
69%
Of mentees retained beyond the 12-month mark — sector benchmark is closer to a third.
Safeguarding
1 in 8
Meetings involved a safeguarding or crisis moment — almost all caught in real time.
Initiation
54%
Of messages initiated by the young person — evidence the relationship is genuine, not managed.
wowment gave us something no case management system, no survey, no outcomes framework had ever managed to give us: a live, honest view of the relationships our young people actually have with us — and the evidence to prove they're working.
Francesca Salussolia   ·   CEO, Goal17
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