Support Admin Login Privacy & Terms

Welcome to Wowment!

We’re thrilled to introduce you to Wowment – a mentoring platform designed to connect you with your perfect mentoring partner in the simplest and most secure way possible. Our mission is to make mentoring easy, effective, and completely safe, all while keeping everything within WhatsApp.

Before getting started, it’s important for you to understand how we operate, how we protect your privacy, and the terms under which you’ll be using our platform.

By opting in, you’re agreeing to:

  1. Our Privacy Policy, which explains how we collect, use, and safeguard your personal data in compliance with UK GDPR.
  2. Our End User License Agreement (EULA), which sets out the terms for using the platform and the rights and responsibilities of all users.
  3. Our Acceptable Use Policy (AUP), which ensures the platform remains a safe and respectful space for everyone.

These policies work together to keep you informed, protect your privacy, and maintain a positive and secure environment for all users.

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Key Highlights:

To make it easier, here’s a quick summary of what you’re agreeing to:

  • Privacy First: Your conversations and personal data are private and secure. We use AI to monitor engagement and anonymise data to improve mentoring programmes without compromising confidentiality.
  • Terms of Use: By using Wowment, you agree to engage responsibly and comply with our terms to create a safe and respectful mentoring space.
  • Safeguarding: We monitor activity for safeguarding purposes and provide tools to ensure you can connect without sharing personal contact details.

To review the full details, please read the following documents carefully:

Privacy Policy

Explains how we collect, use, and protect your personal data in line with UK GDPR.

View now >

End User License Agreement (EULA)

Outlines the terms of using Wowment, including intellectual property rights, limitations of liability, and dispute resolution.

View now >

Acceptable Use Policy (AUP)

Sets the rules for how to use the platform responsibly and what actions are prohibited.

View now >

Ready to Opt In?

Once you’ve reviewed the policies, you can opt in to get started with Wowment. By opting in, you confirm that you’ve read and agree to these terms and policies. If you’re under 16, you confirm that your parent or guardian has given their consent.

If you have any questions, don’t hesitate to contact us at [email protected]. We’re here to help!

Wowment Ltd Privacy Policy

Effective Date: 6th January 2025

Introduction
At Wowment, safeguarding your privacy is a priority. This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with UK GDPR regulations. By using our platform, you consent to the practices described in this policy.

  1. Data We Collect

We collect the following information:

  • Personal Data: Name, mobile number, email address, and profile information (bio, mentoring goals/offers).
  • Interaction Data: Details about mentoring interactions, such as:
    • Partner matches.
    • Frequency and number of messages exchanged.
    • Logged meeting details, including date, time, duration, and summaries.
    • AI-generated meeting notes and transcripts (for calls via our platform).
  • Automated Monitoring:
    • AI monitors engagement frequency and identifies attempts to share private contact details (e.g., email or phone numbers) for safeguarding purposes.

Sensitive data (e.g., health or ethnicity) is not explicitly collected unless voluntarily provided by users in their bios or summaries.

  1. How We Use Your Data

Your data is used to:

  • Facilitate mentoring partnerships (e.g., matching mentors and mentees).
  • Monitor and track progress in mentoring relationships.
  • Provide personalised nudges, guidance, and reminders to enhance engagement.
  • Generate anonymised insights for programme summaries, including key themes and trends.
  • Support research initiatives to improve mentoring practices (with anonymised data only).
  • Prevent safeguarding breaches (e.g., through AI monitoring of messages).

In the future, we may also use data for:

  • Profiling and tailoring support to improve mentoring outcomes.
  • Research collaborations with academic institutions or data scientists (anonymised data only).
  1. Data Sharing

We only share data under the following circumstances:

  • Mentor-Mentee Interactions: Shared directly between matched partners.
  • Programme Administrators: Limited access to:
    • Interaction frequency.
    • Anonymised programme summaries (themes, trends).
  • Wowment Super Administrators: Full access for operational purposes, with strict internal controls.
  • Third-Party Researchers (Future Use): Anonymised data may be shared for academic or research purposes, with robust GDPR-compliant agreements in place.
  1. Data Retention
  • User data is retained for as long as the user is actively engaged on the platform.
  • Inactive accounts will be anonymised after 2 years of inactivity to allow for research and reporting purposes.
  • Anonymised data may be retained indefinitely for research and program improvement.
  1. User Rights

Users can:

  • View their data at any time by logging into their account.
  • Request corrections or updates to their data.
  • Request data deletion by contacting us at [email protected].
    • Note: Anonymised data may be retained for research purposes post-deletion.
  1. Security Measures

We take the following steps to protect your data:

  • AWS cloud hosting with robust encryption and two-factor authentication.
  • Secure user accounts with password protection.
  • Access restrictions for administrators based on role (e.g., program vs. super administrators).
  • AI monitoring for safeguarding without compromising privacy.

Recommendations:

  1. Conduct regular security audits to identify vulnerabilities.
  2. Use end-to-end encryption for all user communications.
  3. Implement IP whitelisting for admin logins.
  4. Train administrators on GDPR compliance and data security best practices.
  1. Data Transfers

Data is stored on AWS servers, which may be located outside the UK. However:

  • We ensure compliance with GDPR by relying on AWS’s robust security measures and Standard Contractual Clauses (SCCs) for international data transfers.
  1. Cookies

Our website only uses cookies to recognise users returning to log in. We do not track browsing activity or use third-party cookies.

  1. Special Considerations for Minors:

If you are under the age of 16, you must have parental or guardian consent to use the Platform. By opting in and creating a profile, you confirm that such consent has been obtained.

 

  1. Contact Us

For questions or concerns regarding your data, please contact us:
Email: [email protected]
Address:
2 Lakeview Stables
Lower St. Clere
Kemsing
Sevenoaks
Kent TN15 6NL

Wowment Ltd End User License Agreement (EULA)

Effective Date: 6th January 2025

Introduction
This End User License Agreement (“Agreement”) governs the use of the Wowment platform and associated services (“Platform”). By using the Platform, you agree to these terms. If you do not agree, you may not use the Platform.

  1. Eligibility

1.1. The Platform is available to anyone who has been provided access by an authorised organisation, client, or administrator.

1.2. If you are under the age of 16, you confirm that your parent or legal guardian has consented to your use of the Platform and your acceptance of these terms.
1.3. You agree to use the Platform in compliance with all applicable laws and not to use it for any illegal or unauthorised purposes.
1.4. Wowment reserves the right to refuse access to any user who breaches this Agreement or misuses the Platform.

  1. Ownership of Intellectual Property

2.1. Platform and Technology: All intellectual property rights in the Wowment platform, including its design, features, AI algorithms, and patent-pending technologies, are owned by Wowment.
2.2. User Data:

  • Content you share through mentoring interactions, such as messages, profiles, and meeting summaries, remains your intellectual property.
  • By using the Platform, you grant Wowment a non-exclusive, royalty-free license to use this content for the purposes of providing, improving, and analysing the Platform’s services.
    2.3. Confidentiality of Conversations: Conversations on the Platform are considered private and confidential between the mentoring partners unless otherwise disclosed. Wowment retains no ownership over the intellectual property of specific business or commercially sensitive content shared during mentoring.
  1. Liability

3.1. Limitations: Wowment is not liable for:

  • Loss of data, revenue, or indirect damages caused by the use or inability to use the Platform.
  • Inappropriate user interactions or actions outside the scope of the Platform’s safeguards.
    3.2. No Warranty: The Platform is provided “as is” without warranties of any kind, including implied warranties of fitness for a particular purpose or availability.
    3.3. Indemnification: Users agree to indemnify and hold Wowment harmless from any claims arising from their misuse of the Platform.
  1. Termination

4.1. User-Initiated Termination: Users may terminate their use of the Platform at any time by contacting their programme administrator or Wowment directly.
4.2. Platform-Initiated Termination: Wowment reserves the right to terminate access immediately for:

  • Breaches of this Agreement.
  • Inappropriate use of the Platform, including but not limited to harassment, illegal activity, or sharing unauthorised contact details.
  1. Updates to the Platform

5.1. Wowment may periodically update the Platform to improve functionality, security, or performance.
5.2. Users are deemed to have accepted updates automatically by continuing to use the Platform. It is the user’s responsibility to review updated terms periodically.
5.3. Wowment will notify users of significant changes to this Agreement through the Platform or via email.

  1. Dispute Resolution

6.1. This Agreement is governed by the laws of England and Wales.
6.2. Any disputes shall first be attempted to be resolved through arbitration. If unresolved, disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

  1. Relationship to Privacy Policy

This Agreement incorporates Wowment’s Privacy Policy by reference. The Privacy Policy outlines how Wowment collects, uses, and protects user data. By agreeing to this EULA, you also agree to the terms of the Privacy Policy.

Wowment Ltd Acceptable Use Policy (AUP)

Effective Date: 6th January 2025

Introduction
This Acceptable Use Policy (“Policy”) governs the use of the Wowment platform (“Platform”). By accessing and using the Platform, you agree to comply with this Policy. Violations may result in suspension or termination of your access to the Platform.

  1. Prohibited Activities

Users are prohibited from engaging in the following activities:

1.1. Illegal or Unauthorised Use

  • Engaging in any activity that violates applicable laws or regulations.
  • Using the Platform for fraudulent or deceptive purposes.

1.2. Harassment or Harm

  • Sending abusive, threatening, or harassing messages.
  • Engaging in behaviour that discriminates or promotes hate based on race, religion, gender, sexual orientation, disability, or other protected characteristics.

1.3. Safeguarding Violations

  • Sharing or attempting to share private contact details (e.g., phone numbers, email addresses) outside of the anonymised system provided by the Platform.
  • Attempting to circumvent the Platform’s safeguarding features.

1.4. Interference with Platform Operations

  • Introducing viruses, malware, or other harmful software to the Platform.
  • Attempting to gain unauthorised access to Platform systems or user accounts.

1.5. Intellectual Property Violations

  • Copying, distributing, or modifying the Platform’s code, algorithms, or other intellectual property without permission.
  • Using the Platform to share content that infringes on third-party copyrights or trademarks.

1.6. Inappropriate Content

  • Uploading, sharing, or distributing content that is obscene, defamatory, or otherwise inappropriate for a mentoring environment.
  1. User Responsibilities

Users are expected to:

2.1. Respect Safeguarding Measures

  • Keep communications within the provided chat channels.
  • Report any safeguarding concerns to the programme coordinator or Wowment support.

2.2. Use the Platform as Intended

  • Engage respectfully and professionally in mentoring activities.
  • Follow guidance provided by programme administrators and Wowment.

2.3. Maintain Security

  • Keep login credentials confidential.
  • Notify Wowment immediately if you suspect unauthorised access to your account.
  1. Reporting Violations

If you encounter content or behaviour that violates this Policy, please report it immediately by contacting Wowment at [email protected] or your programme coordinator.

  1. Consequences of Violations

Violations of this Policy may result in the following actions, at Wowment’s discretion:

  • Warning issued to the offending user.
  • Temporary suspension of access to the Platform.
  • Permanent termination of access to the Platform.
  • Notification of the user’s organisation or programme administrator.
  • Referral to law enforcement authorities for serious breaches.
  1. Changes to This Policy

Wowment reserves the right to update this Policy at any time. Users will be notified of significant changes through the Platform or email. Continued use of the Platform constitutes acceptance of the updated Policy.

Contact Us

For questions or concerns regarding this Policy, please contact us:
Email: [email protected]
Address:
2 Lakeview Stables
Lower St. Clere
Kemsing
Sevenoaks
Kent TN15 6NL